Shipping Policy

We aim to ship all orders within 1 business day.  Most orders are sent 1st class, orders over £30 may be sent using either Royal Mail or other courier such as UPS.  These orders will require a signature. offers free shipping on all mainland UK orders.

Shipping to Europe is a flat fee of £9.50 per order.

Shipping to the USA is a flat fee of £11.00 per order.


Returns Policy

At we want you to be completely happy with your purchase. If however, you are not completely happy with an item, we will exchange it or give you a refund, provided it is returned to us in its original condition & packaging. Please include your details (including email address & phone number) & order number. Please also ensure goods are sent to us using recorded delivery & received by us no later than 30 days after they were despatched.


 Please use your Pristine order number (this will be in the title of your order confirmation) and is also shown in the order confirmation email.  For example, Your order ID is #1234 please use 1234 as your order along with the email address you used when placing the order.

You can arrange your return from the link below:


International Shipping

Pristine offers shipping to selected countries in Europe and North America.  Currently we are serving:














United States


If you live outside of these areas and are interested in our products please contact us and let us know your requirements.


International Shipping Charges

These will vary based on location and products chosen, you'll be advised of these at checkout

Duties and VAT


Non UK customers will be responsible for paying all VAT and Duty on their orders.  Depending on the courier used they may email/text you before delivery to arrange payment before delivery of your order.